All goods are delivered with an unconditional 30-day money back guarantee. In order to return goods under your money back guarantee, you must email us at shop@fowlplayproducts.com or write to us within 30 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods. If so requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given. All goods which you intend to return must be kept in new or like-new condition.